ProVizion builds outsourcing teams in the Philippines for more than twenty industries, from insurance and mortgage to SaaS, AI, healthcare and ecommerce.
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Because sector knowledge is what shortens the learning curve. A support agent who already understands insurance renewals or mortgage documentation is productive far sooner than a generalist, so we recruit against the industry as well as the role and train on your specific processes.
Looking at BPO in the Philippines by industry is useful because the same job title means something different in an insurance agency, a mortgage brokerage and a software company. A support agent for a home builder needs to understand site schedules; one for a SaaS product needs to understand user permissions. Recruiting for the sector, not just the role, is what makes an offshore hire productive in week two rather than month three.
ProVizion Outsourcing began in insurance and financial services in 2011 and has since built teams for the sectors below, for clients including USHEALTH Group, Anytime Fitness and Agency MVP. Each section describes the work that typically moves offshore in that industry and points to the page or service line that covers it in more depth. If your sector is not listed, that is a gap in the list rather than in our capability; describe the work and we will tell you honestly whether we have built a team like it.
Our deepest sector. Policy servicing, quoting support, certificates, renewals, claims intake and licensing administration for agencies, carriers, brokers and advisers in the US and Australia. Staff learn carrier portals and agency management systems and can be placed in engagements structured to meet PCI DSS requirements. Start with our insurance outsourcing page.
"Great team that performs for us. Game changer."
Loan processing, document collection, application packaging, lender follow-up and post-settlement administration for brokers and lenders, particularly in Australia and the US. Processors work inside broker CRMs and lender portals so brokers can spend their time with clients. These are among the most common back office teams we build.
Sourcing, candidate screening, CV formatting, interview scheduling, ATS hygiene and client reporting for agencies and internal talent teams. A small offshore team lets recruiters stay on the phone with candidates and clients while the administration is handled in the background. Sourcers are trained on your search methodology, not a generic one.
"I can tell they have our best interest at heart because they're always going the extra mile for us."
Order enquiries, returns, marketplace messages, product questions, review responses and catalogue maintenance for online retailers in the UK, US and Australia. Teams work across helpdesk, storefront and fulfilment platforms and expand for seasonal peaks. Live chat covering evening browsing hours is a frequent request. See the ecommerce outsourcing page.
Tier-one and tier-two support, onboarding assistance, account management support and service desk coverage for software companies and managed service providers who want engineers building rather than answering tickets. Analysts follow your escalation rules and grow the knowledge base as they go. Read the SaaS customer support page.
User support for AI products, data annotation and labelling, model output rating and trust and safety moderation for AI companies that need human judgement at volume. Annotators and raters are calibrated against your guidelines before they touch live data. See the AI outsourcing page.
Estimating support, job scheduling, supplier follow-up, tenant and owner enquiries, maintenance coordination and invoicing for builders, contractors, property managers and real estate offices. These businesses rarely have anyone in the office to answer the phone during the day; a dedicated coordinator changes that. Details on the construction and trades outsourcing page.
Account coordination, reporting, campaign setup, content scheduling, design production support and client service for agencies whose senior people are consumed by delivery. Coordinators work inside your project management and reporting tools, and many agencies start with a single virtual assistant before building a production team.
Patient scheduling, insurance verification, prior authorisations, claims submission, denial follow-up and billing enquiries for clinics, practices and billing companies, mainly in the US. We can structure engagements around HIPAA obligations, with role-based access, activity logging and signed agreements as standard. Our claims processing page covers the billing side.
Bookkeeping, accounts payable and receivable, reconciliations, tax preparation support, paralegal work, document review and matter administration for firms in Australia, the UK and North America. Staff work inside your practice management and accounting platforms, and confidentiality is protected through NDAs and background checks at hiring.
Booking and shipment tracking, exception handling, customer notifications, carrier liaison and account queries for freight forwarders, travel agencies and telco resellers. These sectors run around the clock, and Manila's UTC+8 position lets a single team cover Australian days and North American nights with a split shift for the UK. Voice-heavy work sits with our customer service teams.
Billing and connection enquiries for energy and water retailers; admissions, enrolment and student support for education providers; service booking, parts enquiries and lead follow-up for dealerships and automotive groups. Each has predictable volumes and well-defined processes, which makes them straightforward to move offshore once the systems are accessible.
Donor and member enquiries, database maintenance, event administration, grant paperwork and supporter communications for charities, associations and membership bodies that need to stretch limited budgets without cutting service. A small dedicated team often replaces a patchwork of volunteers and temporary staff.
Across every group above, the teams that work best have three things in common: the work is done in systems we can access, someone on the client side can explain it, and the client chose deliberately between managing the team directly and having a ProVizion team leader run it. We employ our people full time, giving them health cover, paid leave and a career path, and that is why teams in regulated, detail-heavy sectors stay together long enough to become genuinely expert.
Each page below explains the roles, systems and workflows we staff for that sector.
Because sector knowledge is what shortens the learning curve. A support agent who already understands insurance renewals or mortgage documentation is productive far sooner than a generalist, so we recruit against the industry as well as the role and train on your specific processes.
Probably. The list covers the sectors we work in most, not every sector we have served. Describe the work in terms of roles, hours, volumes and systems and we will tell you whether we have built a comparable team and how we would approach yours.
For some sectors, such as insurance and medical billing, we recruit people with relevant background and prior experience with the same platforms. We do not claim certifications on your behalf; where a licence is required in your market, we work with you on how the role is structured around it.
Yes, with the right structure. Engagements can be shaped around PCI DSS, HIPAA or GDPR obligations, staff never leave your systems, permissions are limited by role, activity is logged, and every person signs an NDA and passes background checks before starting.
Recruitment, agencies, trades and ecommerce usually move quickest because the roles are well understood and the tools are cloud-based. Healthcare, insurance and legal take longer because compliance controls and platform access need to be arranged before onboarding begins.
Two ways to start. Book a short call, or request a proposal and we'll come back with a recommended team structure.